VoIP Positioning Center (VPC) Incident Notice (TT 1069848)
Investigating - This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
Sep 16, 2026 - 12:32 CDT
VoIP Positioning Center (VPC) Incident Notice (TT 1069848)
Investigating - This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
Sep 16, 2026 - 12:32 CDT
VoIP Positioning Center (VPC) Incident Notice ? TT 894268
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . On-premise call handling equipment. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 29, 2025 - 14:16 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . Unknown. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 23, 2025 - 15:21 CST
VoIP Positioning Center (VPC) Incident Notice ? TT 894268
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . On-premise call handling equipment. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 29, 2025 - 14:15 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . Unknown. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 23, 2025 - 15:21 CST
VoIP Positioning Center (VPC) Incident Notice ? TT 894268
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . On-premise call handling equipment. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 29, 2025 - 14:13 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . Unknown. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 23, 2025 - 15:20 CST

About This Site

Welcome to the status page for RedSky Technologies. Here you will find the current status of each of the portals as well as sign up for alert and release notifications.

Uptime over the past 90 days. View historical uptime.
E911 Anywhere Operational
API Operational
Portal Availability Operational
Call Routing Operational
Horizon Mobility for Webex Calling Operational
API Operational
Portal Availability Operational
Call Routing Operational
Horizon Mobility for Service Providers Operational
API Operational
Portal Availability Operational
Call Routing Operational
Testing Non Production Operational
Call Routing Operational
API Operational
Portal Availability Operational
VPC Outages Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 16, 2026

Unresolved incidents: VoIP Positioning Center (VPC) Incident Notice (TT 1069848), VoIP Positioning Center (VPC) Incident Notice (TT 1069848).

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

VoIP Positioning Center (VPC) Incident Notice (TT 1067781)
Resolved - This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/12/26 07:21 AM Central Time. Resolved time: 9/12/26 - 9:00pm CST. Cause: Provider Fiber Issue. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
Sep 13, 12:07 CDT
Update - This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
Sep 12, 17:52 CDT
Investigating - This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
Sep 12, 13:45 CDT

Sep 12, 2026

Sep 11, 2026

No incidents reported.

Sep 10, 2026

VoIP Positioning Center (VPC) Incident Notice (TT 1065556)
Resolved - This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/8/26 9:37 PM Central Time. Resolution: Resolved. Cause: Fiber Cut. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.
Sep 10, 08:10 CDT
Identified - This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/8/26 9:37 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.
Sep 9, 08:53 CDT
Investigating - This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/8/26 9:37 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.
Sep 9, 06:11 CDT

Sep 9, 2026

RedSky E911 Anywhere and Horizon Mobility Emergency Update
Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:00 CDT
Scheduled - Please be aware that RedSky will be updating the portals to address issues regarding call routing configuration and an incorrect UI message regarding licensing. No interruption to call routing, API, or portal availability is expected.

WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
9/9/2026 Starting at 5pm CT

Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
9/9/2026 Starting at 5pm CT
Sep 9, 16:32 CDT
License Limit Display Issue
Resolved - This has been resolved
Sep 9, 17:49 CDT
Monitoring - We will be implementing a fix tonight for the display issue.
Sep 9, 16:43 CDT
Investigating - We are currently investigating the error message in the portal for some customers stating the organization is approaching or over the license limit. These should not be showing in the RedSky portal as it is not licensed and we should have this resolved shortly.

This error is display only and users and locations are able to be added as normal.
Sep 4, 10:38 CDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

VoIP Positioning Center (VPC) Incident Notice (TT 1062950)
Resolved - This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Resolution: Resolved. Cause: Call handling equipment at the PSAP. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).
Sep 6, 17:15 CDT
Update - This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: AT&T has provided an original ETR of 11:00 ET 9/4/26. As of 9/5/26 10:00 PM ET, the issue remains unresolved with no new ETR. It is reported that PSAP continues to work with provider. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).
Sep 5, 22:21 CDT
Update - This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: AT&T has provided an ETR of 11:00 ET this morning 9/4/26. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).
Sep 4, 08:03 CDT
Identified - This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).
Sep 3, 17:46 CDT

Sep 5, 2026

Sep 4, 2026

RedSky Horizon Mobility and MyE911 for MAC Release
Completed - The scheduled maintenance has been completed.
Sep 4, 00:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:13 CDT
Scheduled - Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will NOT be impacted.

WHEN
Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
9/3/25 Starting at 9pm CT

RELEASE NOTES
Please follow the link below to our Support Portal for the release notes. The Support Portal is also a great place to find the most up to date documentation, videos and track ticket statuses.
https://support.redskytech.com/hc/en-us/articles/54920603393563-E911-Cloud-Solutions-26-4-0-and-MyE911-5-2-1-for-MAC-Release-Notes
Aug 25, 13:41 CDT

Sep 3, 2026

Sep 2, 2026

No incidents reported.

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