RedSky E911 Anywhere and Horizon Mobility Emergency Update

Scheduled Maintenance Report for RedSky Technologies

Completed

The scheduled maintenance has been completed.

Posted Nov 26, 2025 - 23:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 26, 2025 - 21:00 CST

Scheduled

Please be aware that RedSky will be updating call routing components to address urgent issues causing some calls to not terminate properly as well as some calls routing to relay center unnecessarily.

Updates will occur during the times and dates listed below starting at 9pm CT. No impact to portal access is expected. Call routing will have brief lapses in redundancy, no interruption of service is expected.

WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
11/26/25 Starting at 9pm CT

Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
11/26/25 Starting at 9pm CT

Posted Nov 26, 2025 - 18:50 CST

This scheduled maintenance affected: E911 Anywhere (Call Routing), Horizon Mobility for Webex Calling (Call Routing), and Horizon Mobility for Service Providers (Call Routing).