RedSky Technologies

All Systems Operational

About This Site

Welcome to the status page for RedSky Technologies. Here you will find the current status of each of the portals as well as sign up for alert and release notifications.

E911 Anywhere ? Operational
API Operational
Portal Availability Operational
Call Routing Operational
Horizon Mobility for Webex Calling ? Operational
API Operational
Portal Availability Operational
Call Routing Operational
Horizon Mobility for Service Providers ? Operational
API Operational
Portal Availability Operational
Call Routing Operational
Testing Non Production Operational
Call Routing Operational
API Operational
Portal Availability Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

RedSky E911 Anywhere and Horizon Mobility Release Nov 6, 2025 19:00-20:00 CST

Please be aware that RedSky will be updating the portals during the times dates listed below starting at 7pm CT and access to the portal may be affected. Call routing will NOT be impacted.

The 25.3.2 release is a maintenance release with various bug fixes that will be going into production.
Posted on Oct 31, 2025 - 09:37 CDT
Nov 5, 2025

No incidents reported today.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
VoIP Positioning Center (VPC) Incident Notice (TT 861147)
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing no further failures at this time on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of 2025-11-03 11:20 CST. The cause of the outage is Generator Failure at CO. . If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 16:09 CST
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is Generator Failure at CO. Services are beginning to restore per carrier. Once full restoral is confirmed another update will be provided. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084], Orleans County Sheriffs Office [FCC ID 5170], Cheektowaga Police [FCC ID 5052], Amherst [FCC ID 5032], Orange County DES [FCC ID 8127], Hamburg County [FCC ID 5092]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 14:39 CST
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is Generator Failure at CO. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084], Orleans County Sheriffs Office [FCC ID 5170], Cheektowaga Police [FCC ID 5052], Amherst [FCC ID 5032], Orange County DES [FCC ID 8127], Hamburg County [FCC ID 5092]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 12:28 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is unknown and being investigated. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 10:04 CST
VoIP Positioning Center (VPC) Incident Notice (TT 861147)
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing no further failures at this time on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of 2025-11-03 11:20 CST. The cause of the outage is Generator Failure at CO. . If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 16:07 CST
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is Generator Failure at CO. Services are beginning to restore per carrier. Once full restoral is confirmed another update will be provided. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084], Orleans County Sheriffs Office [FCC ID 5170], Cheektowaga Police [FCC ID 5052], Amherst [FCC ID 5032], Orange County DES [FCC ID 8127], Hamburg County [FCC ID 5092]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 14:39 CST
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is Generator Failure at CO. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084], Orleans County Sheriffs Office [FCC ID 5170], Cheektowaga Police [FCC ID 5052], Amherst [FCC ID 5032], Orange County DES [FCC ID 8127], Hamburg County [FCC ID 5092]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 12:27 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is unknown and being investigated. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 10:03 CST
VoIP Positioning Center (VPC) Incident Notice (TT 861147)
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing no further failures at this time on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of 2025-11-03 11:20 CST. The cause of the outage is Generator Failure at CO. . If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 16:05 CST
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is Generator Failure at CO. Services are beginning to restore per carrier. Once full restoral is confirmed another update will be provided. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084], Orleans County Sheriffs Office [FCC ID 5170], Cheektowaga Police [FCC ID 5052], Amherst [FCC ID 5032], Orange County DES [FCC ID 8127], Hamburg County [FCC ID 5092]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 14:38 CST
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is Generator Failure at CO. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084], Orleans County Sheriffs Office [FCC ID 5170], Cheektowaga Police [FCC ID 5052], Amherst [FCC ID 5032], Orange County DES [FCC ID 8127], Hamburg County [FCC ID 5092]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 12:26 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-11-03 06:50 CST with an expected time to resolution of unknown. The cause of the outage is unknown and being investigated. The issue is affecting 9 1 1 call delivery to the following PSAPS: Buffalo Police Department [FCC ID 5045], Montgomery County Sheriffs Office [FCC ID 5128], Ontario County 9-1-1 Center [FCC ID 5166], Erie County Sheriffs Office [FCC ID 5074], Monroe county 911 FCC [ID 5127], Niagara County Sheriffs Department [FCC 5152], Genesee County Sheriffs Office [FCC ID 5084]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 861147 or your service provider.
Nov 3, 10:02 CST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
API Instability
Resolved - This incident has been resolved.
Oct 31, 09:34 CDT
Investigating - Some HELD and HELD+ API requests are failing to complete. We are currently investigating the issue.
Oct 31, 08:44 CDT
Oct 30, 2025
API Instability (HELD / HELD+)
Resolved - This incident has been resolved. Investigation to determine root cause is still in progress.
Oct 30, 19:15 CDT
Investigating - Some HELD and HELD+ api requests are failing to complete. We are currently investigating the issue.
Oct 30, 16:46 CDT
Oct 29, 2025

No incidents reported.

Oct 28, 2025
Importing Functionality Issue
Resolved - This incident has been resolved.
Oct 28, 22:52 CDT
Monitoring - There will be a patch put in place at 7pm CT tonight. Call routing will NOT be affected.
Oct 28, 16:06 CDT
Update - We have identified the issue and are confirming the fix with our QA team.
Oct 28, 13:44 CDT
Identified - We have identified the issue and are confirming the fix with our QA team.
Oct 28, 13:40 CDT
Investigating - We are currently experiencing an issue with the importing functionality in the portals. There may be issues uploading data into the portal such as users, buildings, locations, etc. These can be added/deleted individually in the portal.
Oct 27, 16:37 CDT
RedSky E911 Anywhere and Horizon Mobility Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 22:51 CDT
Scheduled - Please be aware that RedSky will be updating the portals at 7pm CT tonight . Call routing will NOT be impacted.

WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
10/27/25 Starting at 7pm CT

Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
10/27/25 Starting at 7pm CT


This maintenance is being scheduled in order to resolve an issue with delete requests through the API.
Oct 27, 16:40 CDT
Oct 27, 2025
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
RedSky E911 Anywhere and Horizon Mobility Release
Completed - The scheduled maintenance has been completed.
Oct 23, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 19:00 CDT
Scheduled - Please be aware that RedSky will be updating the portals during the times dates listed below starting at 7pm CT and access to the portal may be affected. Call routing will NOT be impacted.

WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
10/23/25 Starting at 7pm CT

Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
10/23/25 Starting at 7pm CT
Oct 17, 14:53 CDT
Oct 22, 2025

No incidents reported.

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