All Systems Operational

About This Site

Welcome to the status page for RedSky Technologies. Here you will find the current status of each of the portals as well as sign up for alert and release notifications.

Uptime over the past 90 days. View historical uptime.
E911 Anywhere Operational
API Operational
Portal Availability Operational
Call Routing Operational
Horizon Mobility for Webex Calling Operational
API Operational
Portal Availability Operational
Call Routing Operational
Horizon Mobility for Service Providers Operational
API Operational
Portal Availability Operational
Call Routing Operational
Testing Non Production Operational
Call Routing Operational
API Operational
Portal Availability Operational
VPC Outages Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RedSky E911 Anywhere Release 26.5.0 and MyE911 5.8 Oct 27, 2026 21:00-22:00 CDT

Update - We need to delay this release one week
Oct 15, 2026 - 14:18 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 2026 - 13:45 CDT
Scheduled - Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will NOT be impacted.

WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
10/20/26 Starting at 9pm CT

RELEASE NOTES
Please follow the link below to our Support Portal for the release notes. The Support Portal is also a great place to find the most up to date documentation, videos and track ticket statuses.

https://support.redskytech.com/hc/en-us/articles/57161321371035-RedSky-E911-Anywhere-and-Horizon-Mobility-26-5-0-and-MyE911-5-8
Oct 13, 2026 - 13:43 CDT

RedSky Horizon Mobility Release 26.5.0 and MyE911 5.8 Oct 29, 2026 21:00-22:00 CDT

Update - We have to delay this release one week
Oct 15, 2026 - 14:17 CDT
Scheduled - Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will NOT be impacted.

WHEN
Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
10/22/26 Starting at 9pm CT

RELEASE NOTES
Please follow the link below to our Support Portal for the release notes. The Support Portal is also a great place to find the most up to date documentation, videos and track ticket statuses.

https://support.redskytech.com/hc/en-us/articles/57161321371035-RedSky-E911-Anywhere-and-Horizon-Mobility-26-5-0-and-MyE911-5-8
Oct 13, 2026 - 13:45 CDT

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

VoIP Positioning Center (VPC) Incident Notice (TT #1087504)
Resolved - This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally across multiple states. Start time: 10/13/26 11:51PM Central Time. Resolution: Resolved. Cause: Fiber cut. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.
Oct 15, 08:41 CDT
Update - This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services across multiple states. Start time: 10/13/26 11:51PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.
Oct 14, 04:39 CDT
Investigating - This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services across multiple states. Start time: 10/13/26 11:41PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 574, Calaveras County Sheriff (san Andreas), Calaveras County, CA; FCCID 8231, Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; FCCID 788, Livingston Police Department, Merced County, CA; FCCID 821, Merced Police Department, Merced County, CA; FCCID 819, Merced County Sheriff (merced), Merced County, CA; FCCID 8173, UC Merced Police Department, Merced County, CA; FCCID 801, Los Banos Police Department, Merced County, CA; FCCID 539, Atwater Police Department, Merced County, CA; FCCID 988, Stanislaus Regional 9-1-1 (modesto), Stanislaus County, CA; FCCID 609, Ceres Police Department, Stanislaus County, CA; FCCID 687, Csu Stanislaus Police Department, Stanislaus County, CA; FCCID 851, Oakdale Police Department, Stanislaus County, CA; FCCID 1009, Turlock Police Department, Stanislaus County, CA; FCCID 528, Amador County Sheriff (jackson), Amador County, CA; FCCID 4995, Churchill County Sheriffs Office, Churchill County, NV.
Oct 14, 04:37 CDT

Oct 14, 2026

Oct 13, 2026

RedSky E911 Anywhere and Horizon Mobility Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 CDT
Scheduled - Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT. No impact to portal access, API, or call routing is expected.

WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
10/13/26 Starting at 9:00pm CT

Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
10/13/26 Starting at 9:30pm CT

UPDATE INFO
This update changes traffic settings to reduce the occurrence of HTTP 429 (too many requests) responses and fixes an issue which caused some requests (<1%) to be incorrectly rejected as unauthorized.
Oct 12, 17:50 CDT

Oct 12, 2026

RedSky E911 Anywhere and Horizon Mobility Urgent Patch
Completed - The scheduled maintenance has been completed.
Oct 12, 17:36 CDT
Scheduled - Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will NOT be impacted.

WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
10/6/25 Starting at 9pm CT


PATCH
This update is to resolve an issue with PIDF-LO Alert Filtering.
Oct 1, 12:15 CDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

VoIP Positioning Center (VPC) Incident Notice (TT1084745)
Resolved - This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated service restoral time: Oct 09, 2026 9:27 PM CDT. Cause: Lumen fiber/conduit cut by third-party construction activity. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.
Oct 10, 00:21 CDT
Identified - This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Vendor teams have determined third-party construction activity has damaged a Lumen fiber/conduit. Utility locates are being performed to identify the precise location of the Lumen facilities and further isolate the damage. Construction and Splice teams are en route with replacement fiber and have an estimated arrival time of 3:30 - 4:30 PM Central Time. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.
Oct 9, 16:33 CDT
Update - This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown and being investigated by vendor teams. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.
Oct 9, 14:58 CDT
Investigating - This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 10-09-2026 10:41:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 8127, Orange County Department Of Emergency Services, Orange County, NY.
Oct 9, 13:09 CDT

Oct 9, 2026

Oct 8, 2026

VoIP Positioning Center (VPC) Incident Notice (TT 1083688)
Resolved - This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Restored at: 10/08/2026 02:56:32 CT. Cause: Currently unknown, transport teams investigating issue reported trouble cleared before isolating root cause. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA; FCC ID 819, Merced County Sheriff, Merced, CA; FCC ID 821, Merced Police Department, Merced, CA; FCC ID 851, Oakdale Police Department, Stanislaus, CA; FCC ID 988, Stanislaus Regional 9-1-1, Stanislaus, CA; FCC ID 1009, Turlock Police Department, Stanislaus, CA; FCC ID 8173, UC Merced Police Department, Merced, CA; FCC ID 8231, Dos Palos Police Department, Merced, CA.
Oct 8, 20:56 CDT
Update - This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA.
Oct 8, 04:33 CDT
Investigating - This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 10/08/2026 01:26:27 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP’s 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 528, Amador County Sheriff, Amador, CA; FCC ID 574, Calaveras County Sheriff, Calaveras, CA; FCC ID 609, Ceres Police Department, Stanislaus, CA; FCC ID 687, Csu Stanislaus Police Department, Stanislaus, CA; FCC ID 788, Livingston Police Department, Merced, CA; FCC ID 819, Merced County Sheriff, Merced, CA; FCC ID 821, Merced Police Department, Merced, CA; FCC ID 851, Oakdale Police Department, Stanislaus, CA; FCC ID 988, Stanislaus Regional 9-1-1, Stanislaus, CA; FCC ID 1009, Turlock Police Department, Stanislaus, CA; FCC ID 8173, UC Merced Police Department, Merced, CA; FCC ID 8231, Dos Palos Police Department, Merced, CA.
Oct 8, 02:58 CDT

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

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