Welcome to the status page for RedSky Technologies. Here you will find the current status of each of the portals as well as sign up for alert and release notifications.
E911 Anywhere
?
Operational
API
Operational
Portal Availability
Operational
Call Routing
Operational
Horizon Mobility for Webex Calling
?
Operational
API
Operational
Portal Availability
Operational
Call Routing
Operational
Horizon Mobility for Service Providers
?
Operational
Completed -
The scheduled maintenance has been completed.
Nov 25, 20:49 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:00 CST
Update -
The previous notice went out as "Wednesday" the correct day is Tuesday, November 25, 2025
Nov 14, 15:51 CST
Scheduled -
On Tuesday, November 25, 2025, RedSky will be performing TLS certificate rotation on our voice gateways between 7:00 PM and 10:00 PM (CST).
Please ensure that your systems trust the latest Sectigo Public Root and Intermediate CA certificates if sending SIP TLS traffic. It is also recommended to have redundant connectivity configured to another RedSky voice gateway during this maintenance window. During this period, call routing will continue to be processed through alternate RedSky gateways, ensuring that calls are directed to the appropriate Public Safety Answering Point (PSAP) without interruption.
Completed -
The scheduled maintenance has been completed.
Nov 20, 22:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 CST
Scheduled -
Please be aware that RedSky will be updating backend services during the dates listed below starting at 9pm CT. Call routing will NOT be impacted.
Completed -
The scheduled maintenance has been completed.
Nov 13, 23:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 CST
Scheduled -
On Thursday, November 13, 2025, RedSky will be performing scheduled maintenance on our voice gateways between 8:00 PM and 11:59 PM (CST).
Please ensure that you have redundant connectivity configured to another RedSky voice gateway during this maintenance window. During this period, call routing will continue to be processed through alternate RedSky gateways, ensuring that calls are directed to the appropriate Public Safety Answering Point (PSAP) without interruption.
Nov 13, 09:58 CST
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing All services are normalized at this time, and calls are once again being routed via the PSAP's dedicated 911 lines on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-11-12 11:03 CST with an expected time to resolution of 2025-11-13 09:25 CST. The cause of the outage was a fiber cut. The issue affected 9 1 1 call delivery to the following PSAPs: Galesburg-Knox County Emergency Telephone Systems Board, IL, [FCC ID 2231]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 868179 or your service provider.
Nov 13, 16:48 CST
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-11-12 11:03 CST with an expected time to resolution of unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Galesburg-Knox County Emergency Telephone Systems Board, IL, [FCC ID 2231]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 868179 or your service provider.
Nov 12, 19:38 CST
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing All services are normalized at this time, and calls are once again being routed via the PSAP's dedicated 911 lines on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-11-12 11:03 CST with an expected time to resolution of 2025-11-13 09:25 CST. The cause of the outage was a fiber cut. The issue affected 9 1 1 call delivery to the following PSAPs: Galesburg-Knox County Emergency Telephone Systems Board, IL, [FCC ID 2231]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 868179 or your service provider.
Nov 13, 16:47 CST
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-11-12 11:03 CST with an expected time to resolution of unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Galesburg-Knox County Emergency Telephone Systems Board, IL, [FCC ID 2231]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 868179 or your service provider.
Nov 12, 19:37 CST
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing All services are normalized at this time, and calls are once again being routed via the PSAP's dedicated 911 lines on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-11-12 11:03 CST with an expected time to resolution of 2025-11-13 09:25 CST. The cause of the outage was a fiber cut. The issue affected 9 1 1 call delivery to the following PSAPs: Galesburg-Knox County Emergency Telephone Systems Board, IL, [FCC ID 2231]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 868179 or your service provider.
Nov 13, 16:46 CST
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-11-12 11:03 CST with an expected time to resolution of unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Galesburg-Knox County Emergency Telephone Systems Board, IL, [FCC ID 2231]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 868179 or your service provider.
Nov 12, 19:36 CST