Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage has been isolated to the the call handling equipment at the PSAP.. The appropriate vendors have been engaged and are performing analysis. A resource will be available and on site at the PSAP on 4/28 for additional analysis and troubleshooting. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 24, 2025 - 14:36 CDT
Apr 24, 2025 - 14:36 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage has been isolated to the the call handling equipment at the PSAP. When calls reach the PSAP, the call handling equipment is providing an unintended response that is causing calls to drop unexpectedly. Sinch continues to work with all parties to test and troubleshoot this issue. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 21, 2025 - 18:05 CDT
Apr 21, 2025 - 18:05 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by Sinch's downstream vendor.. Sinch's downstream vendor is engaged with the LEC, last mile provider, and with contacts at the PSAP working to evaluate a potential issue with the call handling equipment. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 18, 2025 - 17:17 CDT
Apr 18, 2025 - 17:17 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. This issue continues to be investigated and has been escalated with the LEC. Sinch is requesting frequent status updates from our downstream vendor. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line.. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 17, 2025 - 16:15 CDT
Apr 17, 2025 - 16:15 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. This issue is still ongoing, calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Outage time was incorrectly posted as 4/25/25. Corrected outage date is 2025-04-15 10:20:34 CST. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 17, 2025 - 10:13 CDT
Apr 17, 2025 - 10:13 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-25 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Affecting FCCID 3374 - Eaton County Central Dispatch, MI. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 15, 2025 - 17:41 CDT
Apr 15, 2025 - 17:41 CDT
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-25 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Affecting FCCID 3374 - Eaton County Central Dispatch, MI. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies regarding TT755272 at support@redskytech.com or by dialing 1-877-REDSKY1.
Apr 15, 2025 - 15:57 CDT
Apr 15, 2025 - 15:57 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage The cause of the outage has been isolated to the the call handling equipment at the PSAP.. The appropriate vendors have been engaged and are performing analysis. A resource will be available and on site at the PSAP on 4/28 for additional analysis and troubleshooting. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 24, 2025 - 14:34 CDT
Apr 24, 2025 - 14:34 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage has been isolated to the the call handling equipment at the PSAP. When calls reach the PSAP, the call handling equipment is providing an unintended response that is causing calls to drop unexpectedly. Sinch continues to work with all parties to test and troubleshoot this issue. We will provide significant updates as they become available.. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line.. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 21, 2025 - 18:04 CDT
Apr 21, 2025 - 18:04 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by Sinch's downstream vendor.. Sinch's downstream vendor is engaged with the LEC, last mile provider, and with contacts at the PSAP working to evaluate a potential issue with the call handling equipment. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 18, 2025 - 17:16 CDT
Apr 18, 2025 - 17:16 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. This issue continues to be investigated and has been escalated with the LEC. Sinch is requesting frequent status updates from our downstream vendor. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line.. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 17, 2025 - 16:16 CDT
Apr 17, 2025 - 16:16 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. This issue is still ongoing, calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Outage time was incorrectly posted as 4/25/25. Corrected outage date is 2025-04-15 10:20:34 CST. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 17, 2025 - 10:14 CDT
Apr 17, 2025 - 10:14 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-25 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Affecting FCCID 3374 - Eaton County Central Dispatch, MI. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 15, 2025 - 17:43 CDT
Apr 15, 2025 - 17:43 CDT
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-25 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Affecting FCCID 3374 - Eaton County Central Dispatch, MI. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies regarding TT755272 at support@redskytech.com or by dialing 1-877-REDSKY1.
Apr 15, 2025 - 15:57 CDT
Apr 15, 2025 - 15:57 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage The cause of the outage has been isolated to the the call handling equipment at the PSAP. The appropriate vendors have been engaged and are performing analysis. A resource will be available and on site at the PSAP on 4/28 for additional analysis and troubleshooting. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line.. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 24, 2025 - 14:32 CDT
Apr 24, 2025 - 14:32 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is The cause of the outage has been isolated to the the call handling equipment at the PSAP. When calls reach the PSAP, the call handling equipment is providing an unintended response that is causing calls to drop unexpectedly. Sinch continues to work with all parties to test and troubleshoot this issue. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 21, 2025 - 17:57 CDT
Apr 21, 2025 - 17:57 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by Sinch's downstream vendor. Sinch's downstream vendor is engaged with the LEC, last mile provider, and with contacts at the PSAP working to evaluate a potential issue with the call handling equipment. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line.. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 18, 2025 - 17:16 CDT
Apr 18, 2025 - 17:16 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Calls being delivered via the Emergency Call Relay Center on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. This issue continues to be investigated and has been escalated with the LEC. Sinch is requesting frequent status updates from our downstream vendor. We will provide significant updates as they become available. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line.. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 17, 2025 - 16:14 CDT
Apr 17, 2025 - 16:14 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-15 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. This issue is still ongoing, calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Outage time was incorrectly posted as 4/25/25. Corrected outage date is 2025-04-15 10:20:34 CST. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 17, 2025 - 10:12 CDT
Apr 17, 2025 - 10:12 CDT
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-25 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. This issue is being actively investigated by our downstream vendor.. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Affecting FCCID 3374 - Eaton County Central Dispatch, MI. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT755272 or your service provider.
Apr 15, 2025 - 17:40 CDT
Apr 15, 2025 - 17:40 CDT
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing a Unknown on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-04-25 10:20:34 CST with an expected time to resolution of To Be Determined. The cause of the outage is Unknown. Calls will be delivered via the Emergency Call Relay Center to the PSAP's 10 digit 24 by 7 emergency line. Affecting FCCID 3374 - Eaton County Central Dispatch, MI. In accordance with FCC rules regarding PSAP notifications, you are being notified of this outage. If you have any questions regarding this notification please reach out to RedSky Technologies regarding TT755272 at support@redskytech.com or by dialing 1-877-REDSKY1.
Apr 15, 2025 - 15:55 CDT
Apr 15, 2025 - 15:55 CDT
About This Site
Welcome to the status page for RedSky Technologies. Here you will find the current status of each of the portals as well as sign up for alert and release notifications.
E911 Anywhere
?
Partial Outage
API
Operational
Portal Availability
Operational
Call Routing
Partial Outage
Horizon Mobility for Webex Calling
?
Partial Outage
API
Operational
Portal Availability
Operational
Call Routing
Partial Outage
Horizon Mobility for Service Providers
?
Partial Outage
API
Operational
Portal Availability
Operational
Call Routing
Partial Outage
Testing Non Production
Operational
Call Routing
Operational
API
Operational
Portal Availability
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RedSky E911 Anywhere and Horizon Mobility Release Apr 22, 2025 21:00-23:00 CDT
Update -
During the upgrade last night we noticed a few errors occurring and out of an abundance of caution rolled back to 24.6.2. We will be updating the release date for Anywhere 7 shortly as we investigate
Apr 23, 2025 - 12:41 CDT
Apr 23, 2025 - 12:41 CDT
Update -
We have found a late issue within our QA and will need to push the release one week
Apr 15, 2025 - 08:49 CDT
Apr 15, 2025 - 08:49 CDT
Scheduled -
Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will NOT be impacted.
WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
RELEASE NOTES
Please follow the link below to our Support Portal for the release notes. The Support Portal is also a great place to find the most up to date documentation, videos and track ticket statuses.
https://support.redskytech.com/hc/en-us/articles/35734569275035-E911-Cloud-Solutions-25-1-0-Release-Notes
Apr 08, 2025 - 12:32 CDT
WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
RELEASE NOTES
Please follow the link below to our Support Portal for the release notes. The Support Portal is also a great place to find the most up to date documentation, videos and track ticket statuses.
https://support.redskytech.com/hc/en-us/articles/35734569275035-E911-Cloud-Solutions-25-1-0-Release-Notes
Apr 08, 2025 - 12:32 CDT