RedSky Technologies
Degraded Service
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 06, 2026 - 16:53 CST
Investigating - We are currently experiencing degraded service and troubleshooting the situation. Calls will continue to route but some may reach the ERC
Feb 06, 2026 - 14:44 CST
VoIP Positioning Center (VPC) Incident Notice ? TT 894268
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . On-premise call handling equipment. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 29, 2025 - 14:13 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . Unknown. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 23, 2025 - 15:20 CST
VoIP Positioning Center (VPC) Incident Notice ? TT 894268
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . On-premise call handling equipment. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 29, 2025 - 14:16 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . Unknown. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 23, 2025 - 15:21 CST
VoIP Positioning Center (VPC) Incident Notice ? TT 894268
Identified - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . On-premise call handling equipment. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 29, 2025 - 14:15 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing The issue is affecting 9 1 1 call delivery to the following PSAPs: ? FCCID 8097, Mcclain County 9-1-1, Oklahoma on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-23 12:16 CST with an expected time to resolution of . Unknown. During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 894268 or your service provider.
Dec 23, 2025 - 15:21 CST

About This Site

Welcome to the status page for RedSky Technologies. Here you will find the current status of each of the portals as well as sign up for alert and release notifications.

Uptime over the past 90 days. View historical uptime.
E911 Anywhere Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Availability Operational
90 days ago
100.0 % uptime
Today
Call Routing Operational
90 days ago
100.0 % uptime
Today
Horizon Mobility for Webex Calling Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Availability Operational
90 days ago
100.0 % uptime
Today
Call Routing Operational
90 days ago
100.0 % uptime
Today
Horizon Mobility for Service Providers Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Availability Operational
90 days ago
100.0 % uptime
Today
Call Routing Operational
90 days ago
100.0 % uptime
Today
Testing Non Production Operational
Call Routing Operational
API Operational
Portal Availability Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RedSky Horizon Mobility Release Delay Feb 17, 2026 21:00-22:00 CST

We are going to delay the 25.5.0 release for wxc.e911cloud.com and horizon.e911cloud.com as with this release the EON Client version 4.11 and below will no longer be supported. Customers should upgrade the client if they are on an older version due to it's vulnerabilities and various bug fixes over the years

WHEN
Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
4/17/25 Starting at 9pm CT


RELEASE NOTES
Please follow the link below to our Support Portal for the release notes. The Support Portal is also a great place to find the most up to date documentation, videos and track ticket statuses.
https://support.redskytech.com/hc/en-us/articles/46236777771163-E911-Cloud-Solutions-Version-25-5-0
Posted on Feb 12, 2026 - 13:12 CST
Feb 16, 2026

No incidents reported today.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
VoIP Positioning Center (VPC) Incident Notice ? TT 880064
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 13:27 PM CT with an expected time to resolution of 12/12/2025 13:33 PM CT. The cause of the outage is: CHE configuration generating erroneous SIP signaling; this was corrected with a CHE configuration change. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.
Feb 12, 10:28 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 01:27 PM CT with an expected time to resolution of Unknown. Unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.
Dec 3, 18:39 CST
VoIP Positioning Center (VPC) Incident Notice ? TT 880064
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 13:27 PM CT with an expected time to resolution of 12/12/2025 13:33 PM CT. The cause of the outage is: CHE configuration generating erroneous SIP signaling; this was corrected with a CHE configuration change. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.
Feb 12, 10:26 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 01:27 PM CT with an expected time to resolution of Unknown. Unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.
Dec 3, 18:38 CST
VoIP Positioning Center (VPC) Incident Notice ? TT 880064
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 13:27 PM CT with an expected time to resolution of 12/12/2025 13:33 PM CT. The cause of the outage is: CHE configuration generating erroneous SIP signaling; this was corrected with a CHE configuration change. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.
Feb 12, 10:23 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 01:27 PM CT with an expected time to resolution of Unknown. Unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.
Dec 3, 18:38 CST
Feb 11, 2026

No incidents reported.

Feb 10, 2026
RedSky E911 Anywhere and Horizon Mobility Release
Completed - The scheduled maintenance has been completed.
Feb 10, 22:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:06 CST
Scheduled - Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will NOT be impacted.

WHEN
E911 Anywhere(https://anywhere.e911cloud.com/)
2/10/26 Starting at 9pm CT

Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/)
2/12/26 Starting at 9pm CT


RELEASE NOTES
Please follow the link below to our Support Portal for the release notes. The Support Portal is also a great place to find the most up to date documentation, videos and track ticket statuses.
https://support.redskytech.com/hc/en-us/articles/46236777771163-E911-Cloud-Solutions-Version-25-5-0
Feb 3, 15:03 CST
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
VoIP Positioning Center (VPC) Incident Notification (TT 921834)
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of 2026-02-06 10:41 CST. The cause of the outage was Duplex card failure. Cards were replaced, restoring service. The issue is affected 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 7, 12:19 CST
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of Currently unknown. The cause of the outage is suspected hardware issue. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 6, 10:27 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of . The cause of the outage is Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 5, 23:25 CST
VoIP Positioning Center (VPC) Incident Notification (TT 921834)
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of 2026-02-06 10:41 CST. The cause of the outage was Duplex card failure. Cards were replaced, restoring service. The issue is affected 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 7, 12:18 CST
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of Currently unknown. The cause of the outage is suspected hardware issue. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 6, 10:26 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of . The cause of the outage is Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 5, 23:25 CST
VoIP Positioning Center (VPC) Incident Notification (TT 921834)
Resolved - This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of 2026-02-06 10:41 CST. The cause of the outage was Duplex card failure. Cards were replaced, restoring service. The issue is affected 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 7, 12:17 CST
Update - This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of Currently unknown. The cause of the outage is suspected hardware issue. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 6, 10:24 CST
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of . The cause of the outage is Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.
Feb 5, 23:23 CST
Feb 6, 2026

Unresolved incident: Degraded Service.

Feb 5, 2026
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

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