Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-09-18 09:33 CST with an expected time to resolution of Currently unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8435, Amarillo emergency communication, Potter County, TX; FCCID 6643, Hereford Police Department, Deaf Smith County, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 829808 or your service provider.
Sep 18, 2025 - 12:24 CDT
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-09-18 09:33 CST with an expected time to resolution of Currently unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8435, Amarillo emergency communication, Potter County, TX; FCCID 6643, Hereford Police Department, Deaf Smith County, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 829808 or your service provider.
Sep 18, 2025 - 12:23 CDT
Investigating - This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-09-18 09:33 CST with an expected time to resolution of Currently unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8435, Amarillo emergency communication, Potter County, TX; FCCID 6643, Hereford Police Department, Deaf Smith County, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 829808 or your service provider.
Sep 18, 2025 - 12:18 CDT
Welcome to the status page for RedSky Technologies. Here you will find the current status of each of the portals as well as sign up for alert and release notifications.
E911 Anywhere
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Operational
API
Operational
Portal Availability
Operational
Call Routing
Operational
Horizon Mobility for Webex Calling
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Operational
API
Operational
Portal Availability
Operational
Call Routing
Operational
Horizon Mobility for Service Providers
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Operational
Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will NOT be impacted.
Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will NOT be impacted.
Unresolved incidents: VoIP Positioning Center (VPC) Incident Notification, VoIP Positioning Center (VPC) Incident Notification, VoIP Positioning Center (VPC) Incident Notification.
Completed -
The scheduled maintenance has been completed.
Sep 16, 22:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 CDT
Scheduled -
Please be aware that RedSky will be updating the portals during the times dates listed below starting at 9pm CT and access to the portal may be affected. Call routing will have fixes applied with no expected service interruption.
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing no further issues. All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines. on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-09-12 17:30 CST with an expected time to resolution of 2025-09-14 01:21 CST. The cause of the outage was a downstream equipment issue.. The issue was affecting 9 1 1 call delivery to the following PSAPs: Anchorage Police Department, AK [FCCID 10]. . If you have any questions regarding this notification please reach out to RedSky Technologies support regarding 826903 or your service provider.
Sep 14, 10:16 CDT
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-09-12 17:30 CST with an expected time to resolution of Currently unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Anchorage Police Department, AK [FCCID 10]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding 826903 or your service provider.
Sep 13, 13:18 CDT
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing no further issues. All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines. on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-09-12 17:30 CST with an expected time to resolution of 2025-09-14 01:21 CST. The cause of the outage was a downstream equipment issue.. The issue was affecting 9 1 1 call delivery to the following PSAPs: Anchorage Police Department, AK [FCCID 10]. . If you have any questions regarding this notification please reach out to RedSky Technologies support regarding 826903 or your service provider.
Sep 14, 10:15 CDT
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-09-12 17:30 CST with an expected time to resolution of Currently unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Anchorage Police Department, AK [FCCID 10]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding 826903 or your service provider.
Sep 13, 13:13 CDT
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line. All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines. on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-09-12 17:30 CST with an expected time to resolution of 2025-09-14 01:21 CST. The cause of the outage was a downstream equipment issue.. The issue is affecting 9 1 1 call delivery to the following PSAPs: Anchorage Police Department, AK [FCCID 10]. . If you have any questions regarding this notification please reach out to RedSky Technologies support regarding 826903 or your service provider.
Sep 14, 10:10 CDT
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-09-12 17:30 CST with an expected time to resolution of Currently unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Anchorage Police Department, AK [FCCID 10]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding 826903 or your service provider.
Sep 13, 13:10 CDT
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines. on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of 2025-09-09 10:49 CST. A downstream routing update needed performed by an external vendor.. The issue is affecting: 9 1 1 call delivery to the Elkhart City Communications Center, IN PSAP [FCC ID 2548]. All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Sep 9, 16:28 CDT
Update -
This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of Unknown. Currently unknown. The issue is affecting: 9 1 1 call delivery to the Elkhart City Communications Center, IN PSAP [FCC ID 2548]. We continue to actively pursue resolution on this issue, but because this outage does not have an ETTR and we are delivering calls to the appropriate PSAP via their 10 digit/i1 route, we will discontinue sending daily notifications. We will follow up to provide a final notice, once we have confirmation this outage is resolved and calls are once again routing to the PSAP via their dedicated i2 route.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Sep 3, 13:09 CDT
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of Unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Elkhart City Communications Center, IN [FCCID 2548]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Aug 26, 19:12 CDT
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines. on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of 2025-09-09 10:49 CST. A downstream routing update needed performed by an external vendor.. The issue is affecting: 9 1 1 call delivery to the Elkhart City Communications Center, IN PSAP [FCC ID 2548]. All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Sep 9, 16:27 CDT
Update -
This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of Unknown. Currently unknown. The issue is affecting: 9 1 1 call delivery to the Elkhart City Communications Center, IN PSAP [FCC ID 2548]. We continue to actively pursue resolution on this issue, but because this outage does not have an ETTR and we are delivering calls to the appropriate PSAP via their 10 digit/i1 route, we will discontinue sending daily notifications. We will follow up to provide a final notice, once we have confirmation this outage is resolved and calls are once again routing to the PSAP via their dedicated i2 route.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Sep 3, 13:10 CDT
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of Unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Elkhart City Communications Center, IN [FCCID 2548]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Aug 26, 19:13 CDT
Resolved -
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines. on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of 2025-09-09 10:49 CST. A downstream routing update needed performed by an external vendor.. The issue is affecting: 9 1 1 call delivery to the Elkhart City Communications Center, IN PSAP [FCC ID 2548]. All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Sep 9, 16:26 CDT
Update -
This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of Unknown. Currently unknown. The issue is affecting: 9 1 1 call delivery to the Elkhart City Communications Center, IN PSAP [FCC ID 2548]. We continue to actively pursue resolution on this issue, but because this outage does not have an ETTR and we are delivering calls to the appropriate PSAP via their 10 digit/i1 route, we will discontinue sending daily notifications. We will follow up to provide a final notice, once we have confirmation this outage is resolved and calls are once again routing to the PSAP via their dedicated i2 route.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Sep 3, 13:07 CDT
Investigating -
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of Unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Elkhart City Communications Center, IN [FCCID 2548]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.
Aug 26, 19:11 CDT