This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-01-06 18:00 CST with an expected time to resolution of 2026-01-07 06:54 CST. The cause of the outage is a Fiber Cut. The fiber cut has been repaired. The issue was affecting 911 call delivery to the following PSAPs: FCCID 6907, Smith County Sheriffs Office, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 902319 or your service provider.
Posted Jan 07, 2026 - 14:00 CST
Investigating
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-01-06 18:00 CST with an expected time to resolution of currently unknown. The cause of the outage is a Fiber Cut. The issue is affecting 911 call delivery to the following PSAPs: FCCID 6907, Smith County Sheriffs Office, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 902319 or your service provider.
Posted Jan 07, 2026 - 09:30 CST
This incident affected: E911 Anywhere (Call Routing).