This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/12/26 07:21 AM Central Time. Resolved time: 9/12/26 - 9:00pm CST. Cause: Provider Fiber Issue. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
Posted Sep 13, 2026 - 12:07 CDT
Update
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
Posted Sep 12, 2026 - 17:52 CDT
Investigating
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.