This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 03:11:32 AM CST. Resolved time: 04:52:08 AM CT. Cause: external vendor maintenance. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.
Posted Jul 22, 2026 - 11:43 CDT
Identified
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 08:00 CT. Cause: Vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.
Posted Jul 22, 2026 - 07:02 CDT
Investigating
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 8:00 am CT. Cause: External vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.