This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 10:00 CST with an expected time to resolution of 2026-02-23 19:06 CST. The cause of the outage was: an unknown issue with a downstream carrier. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.
Posted Mar 06, 2026 - 13:46 CST
Update
This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 14:00 CST with an expected time to resolution of 2026-02-23 19:06 CST. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.
Posted Feb 24, 2026 - 09:46 CST
Investigating
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 14:00 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.
Posted Feb 23, 2026 - 20:34 CST
This incident affected: Horizon Mobility for Webex Calling (Call Routing).